Política de reembolso
Returns & Exchanges
Non‑Personalized Items
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Eligibility: Returns/exchanges accepted within 3 days of delivery.
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Condition: Items must be unused, unwashed, and in original packaging.
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Return Shipping: Customer pays return shipping unless the item arrived damaged or incorrect.
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Refunds & Exchanges: Once received and inspected, we’ll issue a full refund to your original payment method or send an exchange, based on your preference.
Personalized Items
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Final Sale: All personalized items (embroidered with names, monograms, or custom details) are final sale and cannot be returned or exchanged.
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Defects & Errors: If your personalized item arrives with a defect or incorrect personalization, please contact us within 3 days of delivery and we will remake or refund it.
How to Start a Return or Exchange
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Email us at hello@royallybaby.com with your order number and reason for return.
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We’ll send you a prepaid return label (if eligible) or instructions for your return.
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Pack your item securely and ship it back to us.
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Once we receive and review the return, we’ll process your refund or exchange.
Need Help?
If you have any questions about shipping, returns, or exchanges, please don’t hesitate to contact us. We’re here to make your Royally Baby experience as seamless as possible.