Refund Policy

Returns & Exchanges

Every Royally Baby piece is personalized and made to order just for you. Because of this, all sales are final, and we do not accept returns or exchanges for change of mind, sizing, or preference.

When a Return Qualifies

If something isn't right because of an issue on our end, your item may qualify for a remake or refund if:

  • The item arrived with a defect or damage from production, such as a stain, tear, or flaw in the fabric or seams
  • The embroidery does not match the personalization details you submitted with your order, such as a misspelling on our part or the wrong font or thread color
  • You received the wrong item, size, or color

What Does Not Qualify

  • Damage that occurs during shipping. Once your package leaves our studio, it's in the carrier's care. We recommend adding shipping insurance for extra protection, and any shipping damage claims should be filed through the carrier or insurance provider.
  • Spelling or personalization errors in the details entered at checkout
  • Change of mind, sizing, or fit preferences
  • Slight variations in color due to screen settings, or in embroidery placement, which are a natural part of personalized pieces
  • Items that have been worn, washed, or altered
  • Requests made more than 3 days after delivery

How to Request a Return

  1. Email us at hello@royallybaby.com within 3 days of delivery with your order number, a description of the issue, and clear photos.
  2. We'll review your request and confirm whether it qualifies.
  3. If your return is approved, we'll send you a prepaid return label.
  4. Once we receive the item, we'll remake it or issue a refund to your original payment method.


Need Help?

If you have any questions about your order, please don't hesitate to contact us. We're here to make your Royally Baby experience as seamless as possible.